At ACE Supply, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, products, and services. By using our site and services, you agree to the practices described below.

1. Information We Collect

We collect information from you when you visit our website, make a purchase, sign up for our newsletter, or engage in other activities on our platform. The types of information we collect include:

• Personal Information: This includes your name, email address, phone number, shipping and billing addresses, payment details, and any other information you voluntarily provide when creating an account, placing an order, or contacting us.
• Technical Information: We may collect non-personal information, such as your IP address, browser type, device type, operating system, and other usage details related to how you navigate and interact with our website.
• Cookies: Our website uses cookies to enhance your experience, gather general visitor information, and track visits to our site. Cookies are small text files that are stored on your device and help us provide better service. You can control your cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process your transactions, manage your orders, and ensure the safe delivery of products to your specified address.
• Customer Service: To provide you with support, respond to inquiries, process returns or exchanges, and address issues related to your account or orders.
• Personalization: To customize your experience, show you products that fit your needs, and tailor our website content, ads, and promotions to your preferences.
• Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, or company updates. You can opt out of these communications at any time by following the unsubscribe instructions in our emails.
• Website Improvement: To monitor website usage, diagnose problems, and improve the functionality and security of our website.
• Legal Compliance: To comply with applicable laws, regulations, and legal requests, such as those related to fraud prevention, credit risk reduction, and protecting our rights and the safety of our users.

3. How We Protect Your Information

At ACE Supply, we take data security seriously. We use a variety of measures to protect your personal information from unauthorized access, misuse, or disclosure:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive information like payment details during transactions.
• Access Control: Personal data is only accessible to authorized personnel who need it to perform their job functions.
• Regular Audits: We regularly review our data collection and storage practices to ensure compliance with the latest security standards.
• Third-Party Vendors: When we work with third-party service providers, we ensure they also adhere to strict privacy and security policies to protect your data.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described in this Privacy Policy. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing your orders, as long as they agree to keep this information confidential. Examples of third parties we may share data with include:

• Payment Processors: To handle payments, refunds, and related transactions securely.
• Shipping Companies: To fulfill and deliver your orders accurately.
• Marketing Partners: With your consent, we may share your information with partners who help us conduct marketing and advertising campaigns.
• Legal Authorities: If required by law, we may share your data with law enforcement or other legal entities to comply with regulations or protect our rights.

5. Your Data Rights

You have certain rights regarding the personal information we collect and process about you. These rights include:

• Access: You can request a copy of the personal data we have collected about you.
• Correction: If your personal information is inaccurate or outdated, you have the right to request a correction.
• Deletion: You can request that we delete your personal data from our systems, subject to certain legal or business obligations.
• Restriction: You may request that we limit the processing of your personal data in certain situations.
• Data Portability: You can request that we provide your personal data to you in a structured, commonly used, and machine-readable format.
• Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in any promotional email.

If you wish to exercise any of these rights, please contact us at sales@acesupplyusa.com, and we will respond to your request within a reasonable time frame.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. These technologies help us understand how you use our site, improve functionality, and serve targeted ads.

• Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).
• Managing Cookies: You can control the use of cookies by adjusting your browser settings. However, disabling cookies may affect the functionality of our site and limit your ability to use certain features.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will take steps to delete that information promptly.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our website after any updates signifies your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

ACE Supply
Location: Grimes, Iowa
Email: sales@acesupplyusa.com

We are committed to safeguarding your privacy and ensuring your data is handled responsibly. Thank you for choosing ACE Supply!