Welcome to ACE Supply! These Terms and Conditions outline the rules and regulations for the use of ACE Supply's website and services. By accessing this website and placing an order, you accept and agree to these terms in full. If you disagree with any part of these terms, please do not use our website.
1. Introduction
This website is operated by ACE Supply, located in Grimes, Iowa. Throughout the site, the terms “we,” “us,” and “our” refer to ACE Supply. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
3. Products and Services
ACE Supply offers a variety of products, including marking flags, flagging tapes, and other related products. While we strive to display our products as accurately as possible, we cannot guarantee that the colors and descriptions of products will appear exactly the same on all devices. All descriptions, pricing, and availability of products are subject to change without notice, at our sole discretion.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We also reserve the right to limit the quantities of any products or services that we offer. All product prices are subject to change without prior notice, and we reserve the right to modify or discontinue any product at any time.
4. Pricing and Payment
All prices are listed in U.S. dollars and are subject to change without notice. We strive to ensure that all pricing information on our website is accurate, but in the event of a pricing error, we reserve the right to cancel or refuse any order placed for a product listed at the incorrect price. We will notify you as soon as possible if such a situation occurs, and you will have the option to proceed with the purchase at the corrected price or cancel the order.
Payment for orders can be made using major credit cards, PayPal, or other payment methods that may be made available from time to time on our website. You agree to provide current, complete, and accurate payment information for all purchases made through our website. Your payment information is processed securely, and we do not store your credit card information.
5. Order Process and Acceptance
After placing an order on our website, you will receive an order confirmation via email. This confirmation only acknowledges receipt of your order and does not constitute acceptance of your order. We reserve the right to refuse or cancel any order at any time for reasons such as product unavailability, pricing errors, or suspected fraudulent activity.
In the event that we need to cancel or refuse an order, we will notify you via email and issue a full refund for any payments made. We also reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors without prior authorization.
6. Shipping and Delivery
ACE Supply offers various shipping options for your convenience. The estimated delivery time for your order will be provided during the checkout process. While we strive to meet all delivery estimates, we cannot guarantee specific delivery times, as shipping delays may occur due to factors beyond our control, such as carrier delays or weather-related disruptions.
Shipping costs are calculated based on the shipping method you select and your location. Any additional taxes, customs duties, or fees are the responsibility of the buyer. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
7. Returns and Refunds
Please refer to our Return Policy for details on how to return items and request refunds. Items must be returned within 30 days of purchase in their original condition and packaging to qualify for a refund or exchange. Return shipping costs are generally the responsibility of the customer unless the item is defective or an incorrect product was sent.
Refunds will be processed within 5-7 business days after we receive and inspect the returned items. You will receive an email confirmation once your refund has been issued. Refunds will be applied to the original payment method used during the purchase.
8. User Accounts
To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.
You must provide accurate and up-to-date information when creating an account and notify us immediately of any unauthorized use of your account. ACE Supply reserves the right to terminate accounts or refuse orders if fraudulent activity is suspected or if these terms and conditions are violated.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of ACE Supply or its content suppliers and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any content from our website without our express written consent.
10. Limitation of Liability
ACE Supply shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, our website or products. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
In no case shall ACE Supply’s liability exceed the amount you paid for the product or service in question. You agree to use our website and services at your own risk.
11. Indemnification
You agree to indemnify, defend, and hold harmless ACE Supply, its affiliates, officers, directors, employees, and agents from any claim, demand, or damages (including attorney fees) arising out of your breach of these terms, your use of the website, or your violation of any law or third-party rights.
12. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review the Privacy Policy to understand our practices.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Iowa for the resolution of any disputes arising from these terms or your use of our website.
14. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. It is your responsibility to review these terms periodically for any updates. Your continued use of our website after changes are posted constitutes your acceptance of the revised terms.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
ACE Supply
Location: Grimes, Iowa
Email: sales@acesupplyusa.com
Thank you for choosing ACE Supply! We appreciate your business and are committed to providing you with the best shopping experience possible.