At ACE Supply, your satisfaction is our highest priority. If you're not fully satisfied with your purchase, we are committed to making the return process as smooth and transparent as possible. Please review our return policy below for detailed instructions.

Eligibility for Returns:

• Time Frame: We gladly accept returns within 30 days of the delivery date. If 30 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.
• Condition: To be eligible for a return, the product must be unused, in its original condition, and in its original packaging. Items that show any signs of use, damage, or alteration may not qualify for a refund.
• Non-Returnable Items: Custom orders, personalized items, and certain sale or clearance items may not be eligible for return. Please check the product description for return eligibility before purchasing.

How to Initiate a Return:

To start the return process, please contact our customer support team via email at sales@acesupplyusa.com. Provide your order number, the item you wish to return, and a brief explanation of the reason for the return. Once your return is approved, we will provide instructions on how and where to ship your item.

Return Shipping:

• Customer Responsibility: For most returns, the customer is responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• Defective or Incorrect Items: If the return is due to an error on our part (such as receiving a defective or incorrect item), we will cover the return shipping cost. Please notify us of any issues with your order within 48 hours of receiving your package.

Refund Process:

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If the return is approved, your refund will be processed and credited back to your original method of payment. Please allow 5-7 business days for the refund to be reflected in your account, depending on your financial institution's policies.

Exchanges:

We offer exchanges for items that are defective, damaged, or if you need a different size or type of product. To exchange an item, contact us at sales@acesupplyusa.com, and we’ll guide you through the process. You will not be charged any additional shipping fees for exchanges involving damaged or incorrect products.

Damaged or Defective Products:

If you receive a damaged or defective product, please reach out to us within 48 hours of delivery. Provide photos of the damage and a description of the issue, and we will arrange for a replacement or a full refund. Your satisfaction is important to us, and we will do everything possible to resolve the issue quickly.

Processing Time:

Once we receive your return and verify its condition, we will process your refund within 5-7 business days. If your refund is delayed, it could be due to processing times by your bank or credit card issuer. If you haven’t received your refund after 10 business days, please contact us, and we’ll be happy to assist.

Contact Information:

For any further questions or concerns about our return policy or to begin the return or exchange process, please contact us via email at sales@acesupplyusa.com. Our customer service team is always ready to help ensure a smooth and satisfactory experience.

Location:

ACE Supply
Grimes, Iowa

We are committed to delivering high-quality products and exceptional customer service. If you ever encounter any issues with your purchase, rest assured that we will do everything we can to make it right. Thank you for choosing ACE Supply!